Privacy Notice | Quattro Water Solutions
Last updated: 24/09/2026
1. Introduction
Quattro Water Solutions respects your privacy and is committed to protecting your personal data.
This Privacy Notice explains how we collect, use, store and protect personal information when you visit our website, contact us, request information about our services, or otherwise communicate with us.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Quattro Water Solutions is the organisation responsible for the personal information covered by this Privacy Notice.
Company name: Quattro Water Solutions
Email: info@quattrows.com
If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.
3. What Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
• Your name
• Company or organisation name
• Email address
• Telephone number
• Postal or business address
• Information contained within enquiries or messages you send to us
• Information relating to your requirements for our services
• Information provided when requesting a quotation or discussing a project
• Records of correspondence and communications with you
• Website usage information, including information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes for which it is being processed.
4. How We Collect Your Information
We may collect personal information when you contact us by email, submit information through any enquiry/contact facility we provide, or otherwise communicate with us.
We may also receive limited technical information automatically when you visit our website, such as information required for the website to operate securely and effectively.
This information may be processed by Squarespace as our website hosting provider.
5. How We Use Your Personal Information
We may use your personal information to:
• Respond to enquiries and requests
• Provide information about our services
• Prepare quotations and proposals
• Communicate with customers, suppliers and business contacts
• Arrange and manage services or projects
• Maintain business records
• Process invoices and payments
• Meet legal and regulatory obligations
• Maintain the security of our website and systems
• Improve our website, services and customer experience
• Deal with complaints, enquiries or disputes
• Protect our legitimate business interests and legal rights
We will only use your personal information where we have a lawful basis to do so.
6. Lawful Basis for Processing
Depending on the circumstances, we may process personal information under one or more of the following lawful bases:
Contract
We may process information where it is necessary to enter into or perform a contract with you.
Legal obligation
We may process information where it is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms.
Our legitimate interests may include operating and managing our business, responding to enquiries, maintaining customer relationships, protecting our business and systems, and improving our services.
Consent
Where required, we may rely on your consent to process your personal information. Where we rely on consent, you have the right to withdraw it at any time.
7. Contact and Enquiry Forms
If you contact us using an email link or by sending an email to us,
we may collect your name, email address, contact details and any other information contained in your message.
We use this information to respond to your enquiry and, where appropriate, to provide our services or maintain our business relationship with you.
8. Sharing Your Personal Information
We may share personal information with service providers who provide services on our behalf, where this is necessary for us to operate our business or website. This may include our website hosting provider, Squarespace.
We may also disclose information where required by law, to protect our legal rights, or where necessary to prevent fraud or other unlawful activity.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, maintain business records, comply with legal obligations, resolve disputes and establish or defend legal claims.
10. Website Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no transmission of information over the internet can be guaranteed to be completely secure. While we take reasonable precautions to protect information, you provide information through the internet at your own risk.
11. Cookies and Similar Technologies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate, while non-essential cookies may be used for purposes such as analytics or performance.
Our website uses Squarespace as its hosting platform. Non-essential cookies are restricted until you make a choice through our cookie consent banner.
We do not currently use Google Analytics on our website and we have disabled the Squarespace Activity Log.
You can choose to accept all cookies, decline non-essential cookies, or manage your cookie preferences through our cookie banner.
For further information about the cookies used on our website and how you can manage your preferences, please see our Cookie Policy.
Our website also contains links to third-party websites. Once you leave our website, the privacy and cookie practices of those third parties apply.
12. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request the transfer of certain personal information to another organisation
• Withdraw consent where we rely on consent as our lawful basis
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of your rights, please contact us using the details provided in this Privacy Notice.
13. How to Make a Data Protection Request
To make a request regarding your personal information, please contact:
Quattro Water Solutions
Email: info@quattrows.com
Please provide sufficient information to allow us to identify you and understand your request.
We may need to verify your identity before providing personal information or acting on certain requests.
14. Complaints
If you have concerns about the way we are using your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Further information about data protection rights and how to make a complaint is available from the Information Commissioner's Office.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, services, website or legal requirements.
The latest version will always be made available on our website.
Last updated: 24/09/2026